Frequently Asked Questions
Range Hood Questions
What material are your range hoods made of?
We use both stainless and galvanized steel for our range hoods. The filters are made of either aluminium or stainless steel for easy of cleaning.
What kind of certification does your range hoods have?
Our range hoods are all ETL® certified. Some models are also UL certified.
How come my range hood turns on, but the suction is very weak?
This can be due to a faulty backdraft damper in your ductwork or on the exterior of your house. A backdraft damper prevents animals and insects from entering your house through the exterior duct opening.
How come my induction cooktop makes a whining noise?
Induction cooktops utilize electromagnetic coils to heat up metal elements with an ultra-high frequency. This frequency can sometimes be audible when it is transferred to your cookware.
How do I clean the induction cooktop?
Use any soft soap and rinse with water with a soft cloth. Do not use glass cleaners, window cleaners, abrasive cleaners, or acidic cleaners.
How do I clean the VIGO gas cooktop?
The stainless steel surface can be cleaned with any soft cleaner and damp cloth. And the cast iron grates are dishwasher-safe.
Sinks & Faucets
What are your sinks made of?
All of our sinks are made of Type 304 surgical grade stainless steel. This is the safest stainless steel for residential use. The chromium and nickel content ensures that the sink retains its shine and rigidity for years to come.
My sink is scratched, how do I get rid of it?
Stainless steel can sometimes be scratched when a harder object is rubbed against it. The scratch may just be a hairline, but can be visually amplified with material residue or discolouration caught within the microscopic hairline scratches.
The best way to get rid of it would be to clean it with an appropriately abrasive scouring pad and stainless steel cleaner. This will help buff the metal surface and restore the shine.
How come my sink is rusting?
Statistically speaking, it is impossible for T304 stainless steel to rust all on its own. Because it takes decades of elemental erosion to rust surgical grade stainless steel.
However, this "rust" may be caused by material residue from food, oil, or the cabon found in hard water. Which can result in discolouration on the stainless steel surface.
The best way to get rid of it would be to clean it with an appropriately abrasive scouring pad and stainless steel cleaner. This will help remove the residue, buff the metal surface, and restore the shine.
How do I fix a faucet that leaks?
A number of factors can cause leaking in a faucet depending on where it is leaking from. Our customer service representative would be happy to assist you.
What is a faucet cartridge?
A faucet cartridge is a mechanism that combines your cold and hot water based on your input, and then dispenses it out of your faucet.
Our cartridges are all made of ceramic to ensure the longest life. They are rated to withstand up to 100,000 actuations, which converts to decades of residential usage.
Waste Disposal Questions
How do I choose what horsepower to go with for my waste disposal?
We would suggest to use the number of occupants in your home as a unit of measure.
For a two person condo or apartment, the Z700E is more than adequate and is the most fitting for smaller living spaces.
If you are a small family that does a moderate amount of cooking, then the Z900S is the most suitable.
If your family has more than 5 people, then we would recommend the Z1100R for the best performance and longevity.
What do I do if there is power underneath the sink, but no power switch?
In that case, we would suggest for you to install an air-switch to control the waste disposal unit. This requires the least amount of construction and installation, which can translate to additional savings for you.
The inside of my waste disposal is rusting, what do I do?
Our waste disposal units are covered with two types of warranty. The internals are covered by a lifetime corrosion warranty. Please contact our customer service department and a representative will be happy to assist you.